Title:   Knowledge Management and Communications (KMC) Specialist – Country Support

Reports to: Senior KMC Strategist – Country Support


Panagora Group, a woman-owned, small business providing novel and integrated solutions in global health and international development, seeks a Knowledge Management and Communications (KMC) Specialist to support the USAID Global Health Supply Chain – Procurement and Supply Management (GHSC-PSM) project based out of Crystal City, VA.

Employee will serve as KMC Specialist under Panagora’s Subcontract with Chemonics International for the GHSC-PSM Project. This project provides a comprehensive array of services for U.S. Government health commodity procurement and related supply chain assistance. It is the primary vehicle through which USAID will procure and provide health commodities to partner countries and provide technical assistance to improve countries’ management of the supply chain for such commodities, supporting global health initiatives in HIV/AIDS, malaria, maternal and child health, and reproductive health.

Principal Duties and Responsibilities

The KMC Specialist supports the project’s internal and external KMC activities across a 33+ country, global portfolio by providing both on-site and remote technical assistance. The specialist will support on-going annual activities while ensuring quality and consistency across countries and support execution of planned activities included in multiple country KMC strategies.

Responsibilities include:

  • Country Communications Support
    • Collaborate and assist countries in preparing and implementing individualized KMC strategies and work plans which are consistent with overarching project goals and objectives
    • Provide on-going support to in-country KMC staff to implement GHSC-PSM’s communication strategy within their individual country context
    • Help support country KMC needs, e.g., periodic conferences with country staff, training, etc.
    • Conduct short-term travel assignments for GHSC-PSM project, including communications planning and strategy, reporting, and other communications implementation activities
  • Knowledge Management/Collaborating, Learning, and Adapting (CLA)
    • Support team to execute specific project CLA activities, including webinars, presentations, events, online discussions, and informal learning events (all of which must be archived and searchable)
    • Help support the development of knowledge sharing and learning processes, systems, and tools including social media to enable collaboration, continuous improvement, and evidence-based decision-making at the country level
    • Support efforts to develop and implement digital strategies for information and content management (storage and dissemination), including a taxonomy for filing
    • Possible facilitation and support of learning and technical communities of practice
  • Communications Products
    • Manage and ensure communication product consistency and quality across country KMC activities, including compliance with USAID branding and marking guidelines and 508 requirements
    • Assist development of technical publications, reports, learning briefs, updates, newsletters, presentations, videos, posters, and social media content
    • Support other communication efforts related to storytelling and visibility, namely:
      • Working with country teams to develop success stories, external and internal news, and updates
      • Developing templates, job aids, tools, and associated training
      • Updating/developing descriptive materials and presentations for internal and external use


The qualifications listed below are representative of the required knowledge, skills, and/or abilities needed to perform the principal duties.

  • 8+ years demonstrated experience in communications, knowledge management, and/or public relations
  • Master’s in communications, knowledge management, or public health preferred
  • Experience with USAID and its CLA approach
  • Previous international experience working in lower- and middle-income countries
  • Demonstrated experience in strategy development and design for complex projects
  • Up-to-date knowledge of KMC technologies and standards, and an understanding of the constraints and benefits of different approaches and technologies
  • Familiarity with the international public health sphere and USAID public health programming
  • Impeccable interpersonal and management skills to support team development and cross-team collaboration in highly complex structures involving multiple teams, stakeholders, and client groups
  • Excellent attention to detail and track record of producing high quality documents
  • Strong planning, management, facilitation, interpersonal, and communications skills
  • English required. French, Spanish or Portuguese language skills a plus
  • Aware of and sensitive to working in multiple socio-economic settings and with multicultural groups in a developing country environment
  • Ability to travel extensively to developing countries and conduct short-term work assignments
  • Authorization to work in the United States

Physical Requirements & Work Conditions

  • Regular attendance and availability during normal business hours are required.
  • Occasionally required to stand, walk, climb stairs, and sit for long periods of time; regular use of hands to handle or feel objects, tools or controls, and files; regularly required to talk and hear; and regularly required to use a computer to look up, create, and modify documents.
  • Occasionally lift and/or move up to 25 pounds.
  • Normal office environment; usually moderate noise level

To apply, please submit a CV and a cover letter with “First Name, Last Name – KMC Specialist – Country Support” in subject line to No telephone inquiries, please.

Finalists will be contacted. Panagora Group is an equal opportunity employer and does not discriminate in its selection and employment practices.