Title:   Knowledge Management and Communications Manager


General Summary

Employee will serve as Knowledge Management and Communications (KMC) Manager under Panagora’s Subcontract with Chemonics International for the USAID Global Health Supply Chain – Procurement and Supply Management (GHSC-PSM) project. This project will provide a comprehensive array of services for U.S. Government health commodity procurement and related supply chain assistance. It will be the primary vehicle through which USAID will procure and provide health commodities to partner countries and provide technical assistance to improve countries’ management of the supply chain for such commodities, supporting global health initiatives in HIV/AIDS, malaria, maternal and child health, and reproductive health.

Responsibilities include:

  • KMC Strategy and Management
    • Direct refinement and execution of a comprehensive KMC strategy and framework based on state-of-the-art theory and practice to guide GHSC-PSM KMC activities at all levels, global to country level
    • Provide day-to-day oversight, management, and team development of multi-faceted KMC personnel
    • Coordinate closely with Chemonics’ corporate communications personnel, recognizing that GHSC-PSM is a complex, high-profile project
    • Coordinate closely with USAID’s communications POCs and share pertinent information from USAID meetings within the GHSC-PSM team and Chemonics
    • Engage team and directly contribute to GHSC-PSM knowledge products including technical publications, reports, learning briefs, updates/newsletters, brochures, presentations, videos, posters, social media content
    • Provide oversight for consultants and/or vendors hired to provide KMC services and support
    • Respond to internal and external information requests as needed
  • Communications Products
    • Manage GHSC-PSM identity and messaging, and ensure communication product consistency and quality across the project, at the global and country levels, including compliance with USAID branding and marking guidelines and 508 requirements
    • Oversee production and quality control of numerous project deliverables, most importantly contractually required reports, as well as other client-requested ad hoc reports and project updates, including managing staff responsible for the writing and preparation of these reports
    • Oversee and support other communication efforts related to storytelling and visibility, namely:
      • Developing messaging, project collateral for visibility and events, success stories, external and internal news, and updates
      • Curating/updating photo library
      • Developing templates, job aids, tools, and associated training
      • Updating/developing descriptive materials and presentations for internal and external use
  • Online Engagement
  • Direct all online engagement efforts, including website development, content development and backend management, social media management, online promotional campaigns, email and newsletter coding/design, GHSC program web integration, and monthly analytics/metrics reporting
  • Oversee and support Phase II website scoping and development, transitioning from a “brochure” to a “hub” website supporting supplier and mission information and communication needs, training, and knowledge sharing

Country KMC Support

  • Direct support to country KMC staff with implementing GHSC-PSM’s communication strategy, ensuring quality and consistency across countries
  • Oversee and assist countries preparing and implementing KMC strategies and work plans consistent with overarching project goals and objectives, providing both on-site and remote technical assistance
  • Manage team to oversee and help support country KMC needs, e.g., periodic conferences with country staff, trainings

Knowledge Management/Collaborating, Learning and Adapting

  • Lead development and implementation of a project KM strategy and learning agenda that ensures curation of knowledge assets and active engagement of GHSC-PSM stakeholders worldwide in a community of practice to promote sharing, learning, and application of evidence-based approaches
  • Oversee and help support development of knowledge sharing and learning processes, systems, and tools including social media to enable collaboration, continuous improvement, and evidence-based decision-making
  • Support efforts to develop and implement digital strategies for information and content management (storage and dissemination) including a taxonomy for filing
  • Manage and support team to execute specific project CLA activities, including webinars, presentations, events, online discussions, and informal learning events (all of which must be archived and searchable)

Strategic/Task Order Initiatives Support

  • Direct KMC strategies and tactics for support to various strategic and/or task order initiatives as identified.


  • Lead the development of an end-of-project learning dissemination plan and manage the implementation of this plan to highlight project results, learning, and application


The qualifications listed below are representative of the required knowledge, skills, and/or abilities needed to perform the principal duties.

  • 10+ years demonstrated experience in communications, knowledge management, and/or public relations
  • Masters in communications, knowledge management, or public health
  • International experience in lower- and middle-income countries
  • Demonstrated experience in strategy development & design for complex projects
  • Up-to-date knowledge of communications and knowledge management (KM) technologies and standards and an understanding of the constraints and benefits of different approaches and technologies
  • Familiarity with the international public health sphere and USAID public health programming
  • Excellent verbal, written and presentation skills
  • Impeccable interpersonal and management skills to support team development and cross-team collaboration in highly complex structures involving multiple teams, stakeholders, and client groups
  • Excellent attention to detail and track record of producing high quality documents
  • Ability to meet deadlines under extreme pressure, build consensus and work with diverse groups of people
  • English required. French, Spanish or Portuguese language skills preferred
  • Aware of and sensitive to working in multiple socio-economic settings and with multicultural groups in a developing country environment
  • Ability to travel to developing countries (limited travel)

Physical Requirements

  • Regular attendance and availability during normal business hours are required.
  • Occasionally required to stand, walk, climb stairs, and sit for long periods of time; regular use of hands to handle or feel objects, tools or controls, and files; regularly required to talk and hear; and regularly required to use computer to look up, create, and modify documents.
  • Occasionally lift and/or move up to 25 pounds.

Work Conditions

  • Normal office environment; usually moderate noise level
  • Occasional exposure to environmental conditions include exposure to hot, cold, wet, humid, or windy conditions caused by the weather.
  • Ability to travel and conduct short-term work assignments to less developed countries for at least 4 to 8 weeks a year.

To apply, please submit a CV and a cover letter with “First Name, Last Name – KMC Manager” in subject line to No telephone inquiries, please.

Finalists will be contacted. Panagora Group is an equal opportunity employer and does not discriminate in its selection and employment practices.